Support

Flexible support options

As a Shopware customer, you can chose between a number of support and service options, several of which can be used for absolutely no cost. For more comprehensive support, you can choose from one of our tailored Shopware Subscriptions - simply choose the subscription that best aligns with your unique business model.

Free support paths

You have several free resources to rely on should any questions pop up while running your online shop. Take a look into our extensive documentation or the Developer’s guide, search the Forum for members who can provide a helping hand or refer to our Roadmap. To this day, no question has been left unanswered.

Manufacturer support

Building an online shop requires an investment of both time and money. Protect your investment for the long-haul and receive support from those who know Shopware best: us, the manufacturer. Access prompt and professional services by signing up for one of the available packages, all of which include regular updates. Thanks to a range of trainings in our on-premise Academy, you can get deeper into every topic related to your online shop.

  • All regular updates
  • Guaranteed response / reaction times
  • Email support
  • Telephone support (depending on the Subscription)
  • Emergency support for faster service during weekends and holidays
Support overview  

Shopware Academy

The Shopware Academy is our training center that offers courses covering specific aspects of Shopware and topics from the world of eCommerce. Courses are led by Shopware team members, directly from our headquarters, and offer you the most direct path for gathering information about the topics which interest you most.

  • Customer Training
  • Partner Training
  • Template Training
  • Developer Training
  • Webinars
View all trainings

Individual customizations

Every online shop should be a representation of the brand behind it – the brand that stands out from the competition. If you have a vision for your online shop and/or require custom programming, a unique template or an integration with an existing process, can always find competent help, thanks to our diverse partner network.

  • Program custom functions to meet your individual needs
  • Custom designs and templates
  • Easily connect to third-party systems (open API)
Find a partner